Employees CS

Beldad, Dr. A. (Ardion)

Assistant Professor

Availability: Mo . / Tu. / We. / Thu. / Fr.
Office: Cubicus, room C218
Telephone: 053 – 489 2322, 053 – 489 3287 (secretary)
E-mail: a.d.beldad@utwente.nl

Dutch profile

Expertise

  • Trust (interpersonal, organisational, online)
  • Information privacy and confidentiality concerns
  • Organisational crisis and crisis communication
  • Charitable giving and communication

Teaching

  • Trust, Risk, and Organizations (formerly Trust and Organizations), code 201400187
  • Academic Writing for Pre-master, code 192412240
  • Essentials in Corporate and Organisational Communication, code 201000110
  • Research Topics in Corporate and Organisational Communication
  • Intercultural Communication
  • New Media in Organizations
  • Supervision of master, pre-master, and bachelor theses
  • Coordinator for the ‘Communication Learning Line’ (University College Twente)

Research

Ardion Beldad’s research activities are centered on the formation and the effects of trust on various organizational and social outcomes, as well as on trust creation in the online environment. Within this research theme, he also looks into the ways trust is repaired after its violation (e.g. organisational crisis) and the impact of repair strategies on stakeholders’ trust.

Additionally, he is also involved in research into information privacy in the online environment. His interests within this research theme include the factors influencing people’s decision to disclose or withhold personal information whenever asked in a specific context and the effects of trust and risks on information disclosure. Additionally, he also investigates the nature of people’s privacy concerns and the determinants of these concerns.

Recently, he has also been involved in research into the factors influencing charitable giving and the impact of communication from charitable organizations on donors’ giving intention and/or behavior.

Review Activities

  • Editorial Board Member – Computers in Human Behavior

Reviewer for:

  • Behavior & Information Technology
  • Communication Theory
  • Computers in Human Behavior
  • Global Crime
  • Information, Communication and Society
  • Information Systems Frontiers
  • Interacting with Computers
  • International Journal of Web Based Communities
  • Journal of Applied Communication Research
  • Journal of Computer-Mediated Communication
  • New Media & Society
  • Nonprofit and Voluntary Sector Quarterly
  • Public Management Review
  • Technical Communication
  • The Social Science Journal
  • Voluntas: International Journal of Voluntary and Nonprofit Organizations

International Experience

Invited Keynote Lecturer
Late Autumn School on ‘Trust and Communication in a Digitized World’
22-25 November 2013
University of Münster (Germany)

Visiting Researcher / Speaker
5th Seminar of Technical Communication
5 - 8 April 2016
Peking University (China)

Scientific Publications

2016

Beldad, A. (2016). Sealing one's online wall off from outsiders: Factors influencing the use of Facebook's privacy settings among young Dutch users. International Journal of Technology and Human Interaction, 12(1), 21-34.

Beldad, A., Hegner, S., & Hoppen, J. (2016). The effect of virtual sales agent (VSA) gender-product gender congruence on product advice credibility, trust in VSA and online vendor, and purchase intention. Computers in Human Behavior, 60, 62-72. [ISI]

Beldad, A., Karreman, J., & Behrens, J. (2016). The impact of webshop familiarity and online customer review valence on customers’ trust and purchase, word-of-mouth, and information seeking intentions. In K.K. Kim (ed.), Celebrating America’s pastimes: Baseball, hot dogs, apple pie, and marketing? Developments in marketing science [Proceedings of the Academy of Marketing Science] (pp. 823-828). Berlin, DE: Springer.

Hegner, S., Beldad, A., & Klein Langenhorst, N. (accepted for publication). Here’s one for the next show: The influence of four marketing tactics on consumer relationships in the performing arts. Arts and the Market, 6(1), 52-67.

2015

Beldad, A. (2015). Sharing to be sociable, posting to be popular: Factors influencing non-static personal information disclosure on Facebook among young Dutch users. International Journal of Web Based Communities, 11(3-4), 357-374.

Beldad, A., Gosselt, J., Hegner, S., & Leushuis, R. (2015). Generous but not morally obliged? Determinants of Dutch and American donors' repeat donation intention. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 26(2), 442-465. [ISI]

Beldad, A. & Kusumadewi, M. (2015). Here’s my location, for your information: The impact of trust, benefits, and social influence on location sharing application use among Indonesian university students. Computers in Human Behavior, 49, 102-110. [ISI]

2014

Beldad, A., Snip, B., & Van Hoof, J. (2014). Generosity the second time around: Determinants of individuals’ repeat donation intention. Nonprofit and Voluntary Sector Quarterly, 43(1), 144-163. [ISI]

Hegner, S.M., Beldad, A.D., & Kamphuis op Heghuis, S. (2014). How company responses and trusting relationships protect brand equity in times of crises. Journal of Brand Management, 21(5), 429-445.

Leyton, M., Kommers, P., & Beldad, A. (2014). Using narratives as tools for channeling participation in online communities. Computers in Human Behavior, 67, 64-72. [ISI]

Leyton Escobar, M., Kommers, P. & Beldad, A. (2014). The key is not to forget to be awesome: Identifying narratives in an online community. International Journal of Web Based Communities, 10(4), 490-505.

2013

Beldad, A. & Segers, M. (2013). It was nice with the brick so now I’ll click: The effects of offline and online experience, perceived benefits, and trust on Dutch consumers’ online repeat purchase intention. In M. Kurosu (ed.), Lecture Notes in Computer Science: Vol. 8006. Human-Computer Interaction: Users and Contexts of Use (pp. 371-380). Heidelberg, DE: Springer-Verlag.

Barth, S., Van Hoof, J., & Beldad, A. (2013/2014). Reading between the lines: A comparison of 480 German and Dutch obituaries. Omega: Journal of Death and Dying, 68(2), 161-181. [ISI]

Snip, B., Beldad, A., & Van Hoof, J. (2013). Trust me, I work for humanity: Factors influencing donors’ trust in Dutch charitable organizations after an initial encounter. In D. Gefen (ed.), Psychology of Trust: New Research (pp.263-279). Hauppage, NY: Nova Science Publishers.

2012

Beldad, A. & Steehouder, M. (2012). Not that button but the other: Misunderstanding and non-understanding in helpdesk encounters involving non-native English speakers. Technical Communication, 56(3), 179-194. [ISI]

Beldad, A., Van Der Geest, T., De Jong, M., & Steehouder, M. (2012). Shall I tell you where I live and who I am? Factors influencing the behavioral intention to disclose personal data for online government transactions. International Journal of Human-Computer Interaction, 28(3), 163-177. [ISI]

Beldad, A., Van Der Geest, T., De Jong, M., & Steehouder, M. (2012). A cue or two and I'll trust you: Determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online. Government Information Quarterly, 29(1), 41-49. [ISI]

2011

Beldad, A., De Jong, M., & Steehouder, M. (2011). I trust not therefore it must be risky: Determinants of the perceived risks of disclosing personal data for e-government transactions. Computers in Human Behavior, 27(6), 2233–2242. [ISI]

Beldad, A., De Jong, M., & Steehouder, M. (2011). A. comprehensive theoretical framework for personal information-related behaviours on the Internet. The Information Society, 27(4), 220-232. [ISI]

Beldad, A. (2011). Trust and information privacy concerns in electronic government [Dissertation]. Enschede, NL: University of Twente.

2010

Beldad, A., De Jong, M., & Steehouder, M. (2010). Reading the least read? Indicators of users' intention to consult privacy statements on municipal websites. Government Information Quarterly, 27(3), 238–244. [ISI]

Beldad, A., De Jong, M., & Steehouder, M. (2010). How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust. Computers in Human Behavior, 26(5), 857-869. [ISI]

2009

Beldad, A., De Jong, M., & Steehouder, M. (2009). When the bureaucrat promises to safeguard your online privacy: Dissecting the contents of privacy statements on Dutch municipal websites. Government Information Quarterly, 26(4), 559-566. [ISI]

Beldad, A. (2009). Rhetorical techniques in dealing with understanding problems: Issues in helpdesk encounters involving non-native speakers of English. In E. Weigand (ed.), Dialogue Analysis XI (pp. 229-248). Available online: http://www.iada-web.org/volume-109-dialogue-analysis-xi.

Specialist publications

Van der Geest, T. & Beldad, A. (2011). Burgers en hun vertrouwen in de e-overheid. Process & Document, 1, 47.

Van der Geest, T. & Beldad, A. (2010). Citizens’ trust in Dutch e-Government and DigiD [research report]. Enschede, NL: University of Twente.

Conference contributions

Kraesgenberg, A., Beldad, A., & Hegner, S. (2016). Restoring trust and enhancing purchase intention after a crisis through a corporate social responsibility program and a specific response strategy: An abstract. 2016 Academy of Marketing Science Annual Conference – World Marketing Conference, 19-23 June 2016, Paris, France.

Weitzl, W., Beldad, A., Einwiller, S., & Zniva, R. (2016). Creating brand performance with social media: An abstract. 2016 Academy of Marketing Science Annual Conference – World Marketing Conference, 19-23 June 2016, Paris, France.

Beldad, A., Hegner, S., & Van Laar, E. (2016). Proactive crisis communication when pre-crisis reputation is rotten? The moderating roles of pre-crisis reputation and crisis type in the relationship between communication timing and trust and purchase intention. 2016 Academy of Marketing Science Annual Conference, 18-20 May 2016, Lake Buena Vista, Florida.

Kraesgenberg, A., Beldad, A., & Hegner, S. (2016). The impact of corporate social responsibility (CSR) program type, crisis response strategy, and crisis type on post-crisis consumer trust. 2016 Academy of Marketing Science Annual Conference, 18-20 May 2016, Lake Buena Vista, Florida.

Weitzl, W., Zniva, R., Einwiller, S., & Beldad, A. (2015). Generating consumer-based brand equity with brand communication on Facebook. 2016 Academy of Marketing Science Annual Conference, 18-20 May 2016, Lake Buena Vista, Florida.

Weitzl, W., Zniva, R., & Beldad, A. (2016). It is all a matter of trust: The importance and role of consumer trust in eWOM. American Marketing Association (AMA) 2016 Winter Marketing Educators’ Conference, 26-28 February 2016, Las Vegas, Nevada.

Weitzl, W., Beldad, A., Einwiller, S., & Zniva, R. (2016). The impact of social media fan pages on consumer-based brand equity. American Marketing Association (AMA) 2016 Winter Marketing Educators’ Conference, 26-28 February 2016, Las Vegas, Nevada.

Weitzl, W., Zniva, R., & Beldad, A. (2015). Trust in electronic word-of-mouth as the key moderator of eWOM influence. 2015 ANZMAC (Australian and New Zealand Marketing Academy), 30 November – 2 December 2015, Sydney, Australia.

Beldad, A., Karreman, J., & Behrens, J. (2015). The impact of webshop familiarity and online customer review valence on customers’ trust and purchase, word-of-mouth, and information seeking intentions. 2015 Academy of Marketing Science Annual Conference, 12-14 May 2015, Denver, Colorado.

Hegner, S. & Beldad, A. (2014). Speech is silver, silence in golden. 2014 Summer Marketing Educators’ Conference: Leveraging New Technology to Create Value for Customers and Firms, 1-3 August 2014, San Francisco, California. - Best Paper in the track ‘Advertising, Promotion & Marketing Communication’

Hegner, S., Beldad, A., & Kamphuis op Heghuis, S. (2013). Stuck in a crisis experimental study of the relationship between crisis response strategies and post-crisis brand equity in the fashion industry. 3rd International Consumer Brand Relationship Colloquium, 26-28 September 2013, Orlando, Florida.

Beldad, A. & Segers, M. (2013). It was nice with the brick so now I’ll click: The effects of offline and online experience, perceived benefits, and trust on Dutch consumers’ online repeat purchase intention. 15th International Conference on Human-Computer Interaction, 21-26 July 2013, Las Vegas, Nevada.

Beldad, A. & Meijer, J. (2012). Promise more instead of saying less: Effects of privacy statement contents on an online merchant’s trustworthiness and the perceived risk of disclosing personal information. Amsterdam Privacy Conference, 7-10 October 2013, Amsterdam, the Netherlands.

Timmer, J.F.M., Janssen, S., Beldad, A. & Jong, M. (2012). Corporate social responsibility communication through corporate stories: The challenge of reducing skepticism. 62nd International Communication Association Conference, 24-28 May 2012, Phoenix, Arizona.

Beldad, A., De Jong, M. & Steehouder, M. (2010). Reading and playing safe? Factors influencing people’s intention to consult privacy statements on Dutch municipal websites. IEEE Professional Communication Conference, 7-9 July 2010, Enschede, the Netherlands.

Beldad,A. De Jong, M. & Steehouder, M. (2009). Trust and risk perceptions in online disclosures of personal data for e-government transactions. De Koninklijke Nederlandse Akademie van Wetenschappen (KNAW) Conference on Participating in a Mediated World, 24 November 2009, Amsterdam, the Netherlands.

Beldad, A. (2007). Misunderstanding and non-understanding in the usage of English as a common language in helpdesk encounters. 11th International Conference on Dialogue Analysis, 27-30 March 2007, Muenster, Germany.