Supporting designers in dealing with the dynamics of a use situation

My research deals with the usability problems that can arise when products are used for varying purposes, by varying people and or in varying contexts. I call this dynamic use situations. Examples are a mobile phone that is used in varying environments under varying circumstances or a ticket vending machine that is used by many different people with varying skills and expectations. Products that are used in dynamic situations are difficult to design with regard to usability because requirements from different use situations can conflict. In my research I analyze the usability problems that products in dynamic use situations can cause and how this can be taken into account in the design process. This will ultimately lead to a design method that supports designers in dealing with dynamic use situations. I believe that the creation and analysis of scenarios could be a valuable part of this design method.

dynamiccontextsofuse_web

Contact information

Mieke van der Bijl-Brouwer, MSc / Phone: +31 (0) 53 489 2551 / m.vanderbijl-brouwer@utwente.nl

Mieke van der Bijl-Brouwer (1975) is an assistant professor and member of the UAPD group of the Laboratory of Design, Production and Management at the University of Twente. She obtained her Master’s degree in Industrial Design Engineering at the Delft University of Technology in 2001. Her research focuses at the usability problems that can arise when products are used in ‘dynamic use situations’ which occur when products are used for varying purposes, by varying people and or in varying contexts. The main objective of her research is to develop a method that supports designers in dealing with these dynamic use situations. She combines her research with education in several bachelor- and master courses regarding ergonomics, scenario-based product design and industrial design engineering in general.