Supporting Scenario Generation within Scenario-Based Product Design

Problem

With a more competitive market, consumer product design will most likely thrive by shifting the design focus to users. Design projects no longer mean designers doing their work on top of the ivory tower, but rather are occasions that bring many individuals from varied backgrounds and their knowledge into the process. This composition represents a multi-disciplinary design team where team building and communication could potentially become problems.

Using concrete stories about product or technology uses, in our term ‘scenarios’, has the potentials to improve communication, encourage stakeholders’ participation and afford early evaluation of design ideas. The knowledge base of scenario-based design is quite mature in domains such as information systems design and human-computer interaction. However, due to the more dynamic characteristics of consumer products, an adaptation of the existing knowledge on scenario-based design is necessary to apply it in a product design process. Furthermore, this knowledge has not been thoroughly explored for its fittingness in the real ‘battlefield’ of product designers. The adoption of scenarios in product design in is in need of a more solid framework of scenario use in practice.

Approach

Hypothesis 1:

Sustaining scenario uses throughout a design process is more useful than sporadically using scenarios only when needed.

Hypothesis 2:

A sustainable scenario practice needs a good foundation in identifying, creating and selecting scenarios.

Proposed Approach: Guide scenario generation by means of a software tool

 

Overview of scenario use in design-related domains

Observation of scenario uses in established design practice

Collaboration with industrial partners during the development of the tool

Evaluation (and possibly implementation) of a new approach using the tool

 

Contact information

Irene Anggreeni, MSc / Phone: +31 (0) 53 489 3192 / i.anggreeni@utwente.nl

Irene Anggreeni (1982) obtained her Bachelor’s degree in Informatics at Bina Nusantara University, Indonesia. During a brief period of working in the software industry, she became attracted to the human aspect of software development. Therefore she continued her master study at Linkoping University, Sweden with a specialization in human-computer interaction and usability. From 2006, she is working on her PhD in Industrial Design Engineering at the University of Twente. Briefly, her work deals with the applicability of concrete stories about product use (henceforth, ‘scenarios’) in the design of consumer products. Her research aims to support designers in the activities of identifying, creating and communicating scenarios within a scenario-based design approach.