Haponava, Tatsiana




Tatsiana Haponava


Tatsiana Haponava


Construction Management & Engineering


Horsttoren 300


+31 53 489 6861

Tel. secretary

+31 53 489 4254


+31 53 489 2511


Klik hier


PhD student




Postal address

Name Tatsiana Haponava

University of Twente

Faculty of Engineering Technology

Department of Construction Management & Engineering

P.O. Box 217

7500 AE Enschede

The Netherlands


Master of Science in Management of Real Estate,

Belarusian National Technical University, Minsk

Employment record

Referent-translator in one IT-organization


Developing Key Performance Indicators as a process management tool

Key words:

performance measurement, performance indicators, stakeholders requirements, communication

Research summary:

The principal aim of any organisation is to achieve mutual understanding between all its participants. In order to achieve its objectives, the task of this research project is to create a system for articulation and specification of construction requirements that would be understandable for both demand and supply sides and that would provide a communication tool for support of decisions.

This system aims at the whole process of construction in all its stages from the conception to demovation and to provide a mechanism for support in cases where divergences occur and control actions are required. A main objective of this work is to develop a system that forms the basis of agreed performance indicators between the various stakeholders in the interpreting and monitoring of their various requirements.