Thea van der Geest, Rob Klaassen & Joyce Karreman
Information search behavior.
Thea van der Geest, Rob Klaassen and Joyce Karreman did research about the way Dutch citizens search for information on the Internet, on behalf of the ICTU. This study is the foundation of the new governmental website www.overheid.nl which will be online in June 2006. The most important conclusion was that you may not overestimate the searching ability of the citizens. There is a big difference between the need for information of the citizens and what they are able to find on the governmental website.