code and behavior

Code and behavior: how to deal with users Method

Tjerk Timan and Sabrina Sauer (STePS)

Abstract:

In this session, we aim to question how translations in qualitative research are made between user behavior and design decisions. It may be assumed that there is a discrepancy between what people say (in interviews, focus groups), what people do (how they act with a technological artefact) and what their “dreams” are. Qualitative research, such as ethnomethodology (Garfinkel) for example proposes that a researcher should observe and note everyday life so as to map social processes. We want to give examples of alternative ways to investigate technology-in-use.