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Intake

Every student who makes an appointment first needs to have an interview on admission.

In this interview together we try to place your problem in context. Often after this interview the best way to deal with the problem can be determined. This can be e.g. career counselling, study counselling or doing a self management course. It is also possible that the student counselor suggest having some more appointments. The student decides if he/she wants more than on appointment.

Follow-up

If the student psychologist expects help can be offered within the office, some more individual appointments can be made or a group session can be suggested. Otherwise the possibility of reference to external help will be discussed. In case of a waiting list, you can temporarily keep contact with the student psychologist.

Group conversation

Students who often feel unhappy or discontent about themselves or relations with others can join group conversation. This group is also option if your contacts within the UT are limited because a big deal of your life takes place in your hometown.

The group offers you the possibility to talk with contemporaries or fellow-sufferers. Matters often discussed are: dealing with friendships, expressing emotions, standing up for yourself and feeling gloomy.

A group consists of 7 or 8 persons and will gather almost the entire year on a fixed time. After a one-time consultation with the student psychologist participation can start.

Psychological examination

At the request of a student and if there is an indication for it, it is possible to undergo a psychological examination in relation to choice of career/study or capacities. First the indented purpose will be discussed before a research program is set up.

Sometimes a psychological examination can be suggested to determine which the best treatment is. The results will always be discussed with the student.

Privacy

Consults and examinations are always confidential. Only at the students’ request and explicit consent, third parties will be contacted, in accordance with the professional code of the The Dutch Association of Psychologists (Nederlands Instituut van Psychologen, NIP).

Complaints

If you are unhappy with the offered counselling or other aspects of the offered service, you can submit a complaint with the concerning student psychologist. If your complaint isn’t dealt with satisfactory, you can deposit your complaint with the coordinator of the students’ psychologists office, who will report your complaint with the Complaints Committee. This committee exists of 3 persons: an external psychologist of the Twente Psychiatric Hospital (Twents Psychiatrisch Ziekenhuis), an external lawyer and a employee of the UT (not of the students’ psychologists office).

Quality Assurance

Every student who calls upon the students’ psychologists will be asked permission to inform the referrer (if any) an appointment has been made. If permission is granted, the referrer will be informed trough a form letter. All students’ who had an appointment with a student psychologist will receive an evaluation form within 3 month after the last contact.

Costs

For UT students no costs will be charged.