faq

What is the difference between eduroam or UTguest? I can access the internet with both, can't I?

Eduroam has been secured through (WPA2) encryption, while UTguest is not; this means that a connection through eduroam is secured, one through UTguest isn't.

The eduroam user-authentication is performed by secure client software (802.1x protocol, for example SecureW2), while UTguest uses obsolete and less safe web authentication.

However, UTguest is somewhat easier to configure because of this, making it useful to clients who do not have an authentication client.

UTguest does require use of an internet browser to log in for authentication.

Because eduroam uses WPA2, it meets the N-standard and allows N speeds of up to 300Mbit where available. UTguest is “open” , WLAN is WEB en cannot provide the same.

The user capacity of UTguest is also limited.

Where can I get the latest versions of service packs & patches?

Go to the manufacturer's website.

For Windows, go to http://update.microsoft.com

Where can I find up-to-date drivers for the wireless network card?

Go to the manufacturer's website.

For Intel, go to www.intel.com, for example the driver update utility: http://www.intel.com/support/detect.htm?iid=dc_iduu

Note: Administrator rights are required for installation.

What does an 'up-to date computer' mean?

Make sure that you have performed all available updates for both your operating system and your drivers.

Do I need to change anything If I am at a different educational facility?

Not necessarily, but make sure you log in with your <username>@<facility>

What is SecureW2? What do I need it for?

It is a piece of wireless configuration management software and driver to allow authentication on the wireless network.

Windows XP has certain driver options that are not necessary as SecureW2 already provides these.

The corresponding installation script also ensures that eduroam is properly configured.

SecureW2 disables the laptop's wireless connection when a wire connection is plugged in, preventing a double connection because this may lead to connection problems (especially in Windows).

SecureW2 performs a so-called PRE-logon; for machines that are part of a domain this means that the machine will already have a wireless connection before the user logs on, allowing domain-controlled settings (for example drivemapping scripts) to work wirelessly as well.

What does SecureW2 do to my own wireless settings?

The SecureW2 installation does not change existing wireless settings.

I have an N-standard laptop, why is the 54Mbit connection the available maximum?

The N-standard can only be used on eduroam with WPA2, and only in locations where N is available.

At 2.4Ghz (G) 144Mbit is the maximum N available, at 5Ghz (A) 300Mbit is available.

N is available in the Noordhorst, Oosthorst 211, Waaier, Carre and Nanolab.

If you do not use the installation software on the website, you will have to use the following settings on the client:

SSID: eduroam

Security Type: WPA2-enterprise

Data Encryption: AES

Network authentiacation: EAP-TTLS

Internal Authentication: PAP

Certificate Publisher: GTE CyberTrust Global Root

Anonymous Identity: m<employee number>@utwente.nl or : s<student number>@utwente.nl

User name: m<employee number>@utwente.nl or s<student number>@utwente.nl

Password: ict-account password

·	What is eduroam?

·	I am a student / researcher / professor, can I use eduroam?

·	What does eduroam cost?

·	Can a public WiFi provider offer eduroam?

·	As a network administrator, what do I need to do to set up eduroam in my campus?

·	How does eduroam work?

·	What technology does eduroam use?

·	Is eduroam safe to use?

·	Does eduroam use a captive portal for authentication?

·	Does eduroam work on different platforms?

·	Does the iPhone 3G work with eduroam?

·	Can you help me configure my device?

·	What do all these acronyms mean?