Purchase a public transport pass

Staff members using public transport for commuter travel, can purchase an OV year pass (student pass for public transport), NS year pass or annual season transport ticket via the Service Desk of the Personnel department (PA&O) (Spiegel - room 517, tel. 8011). Ordering the pass or ticket via PA&O will give you a reduction of several percent off the normal purchase price. It is also possible for staff members to have the purchase price settled in monthly instalments via the salary.

How to apply for a pass or ticket?

You can apply to the UT contact person of the NS via this site. Send an email to Servicedesk@pao.utwente.nl stating your staff member number. You can find your staff member number for example on your staff member card. Application is only possible via your business (UT) email address.

The UT contact person will see to it that the NS sends you an email with a log-on account. You can then apply for the pass or ticket on-line. You should also print out a passport photo form, attach a recent pass photo and send it to

NS-Business Services

Attn. . H.P van Wieringen

PO Box 2572

3500 GN Utrecht

Via email you will be informed approximately 14 days later that you can collect the pass or ticket from the Service Desk of the Personnel department.

Are you eligible for an allowance for commuter travel by public transport?

Your employment document states whether you are eligible for an allowance for commuter travel by public transport.

Staff members with temporary employment who live more than 30 kilometres from the University of Twente, are entitled to an allowance in commuter costs by public transport. The allowance is based on the staff member’s place of residence at the moment of commencement of employment. In case of a removal towards the university, this allowance will be lower as the distance to the university decreases (if it is less than 30 kilometres, the right to an allowance ceases). In case of removal further away from the university, the allowance will not be increased.

If you travel 1st class, the allowance is 75% of the costs of public transport. If you travel 2nd class, the costs are fully reimbursed. The allowance is paid out upon submission of the transport ticket and applies to the entire travel distance, all types of OV year passes (train and bus) and the total duration of temporary employment.

If you can charge (part of) the costs of the year pass based on the above, I request you to fill in this form and have it signed by the administrator of your faculty or service department. When collecting the pass, you should hand in this form to the Service Desk.

Are you not eligible for an allowance?

If you are not eligible for an allowance of the costs of a year pass, you can also order an NS pass, in accordance with the procedure described under point 1. When collecting the pass from the Personnel department Service Desk, you fill in a form for the settlement of the costs with your salary at the desk.