Velsen, Dr. L.S. (Lex) van

Researcher

Presence	:	Mo. / Tu. / We. / Th.
Building	:	Citadel, room T400
Telephone	:	+31 (0)53 – 489 1185 +31 (0)53 – 489 4470 (secretary)
Fax	:	+31 (0)53 – 489 2388
e-mail	:	l.s.vanvelsen@utwente.nl

Expertise

Lex van Velsen is a researcher at the department of psychology, health and technology. His research focuses on the design of new and social media for e-health. In his research he collaborates with Lisette van Gemert-Pijnen and the National Institute for Public Health and Environment.

The last years he has focused his research, among other things, on user-centered design, e-Service design, personalization on the web and the use of Web 2.0 applications. In these projects he worked with a range of governmental organizations (like the Dutch tax service), several municipalities, and IBM.

Lex was organizer and Program co-chair of the IEEE Professional Communication Conference 2010, which was held in Enschede, the Netherlands. He was also an organizer of the Workshop on User-centred design and evaluation of adaptive systems, which was held in 2009. Finally, he is also a reviewer for a range of scientific journals (including Interacting with computers and Technical communication) and conferences.

His personal website, including a complete list of publications, can be found at: www.lexvanvelsen.nl

Selected publications:

Van Velsen, L. (2011). User-Centered Design for Personalization. University of Twente: Enschede, the Netherlands.

Van Velsen, L. Van der Geest, T. & Steehouder, M. (2010). The contribution of Technical Communicators to the User-Centered Design Process of Personalized Systems. Technical Communication, 57(2), 182-196.

Van Velsen, L. & Melenhorst, M. (2009). Incorporating user motivations to design for video tagging. Interacting with Computers, 21(3), 221-232.

Van Velsen, L., Van der Geest, T., Ter Hedde, M. & Derks, W. (2009). Requirements engineering for e-Government services: A citizen-centric approach and case study. Government Information Quarterly, 26 (3), 477-486.

Van Velsen, L., Van der Geest, T., Klaassen, R. & Steehouder, M. (2008). User-centered evaluation of adaptive and adaptable systems: a literature review. The Knowledge Engineering Review, 23(3), 261-281.

Van Velsen, L.S., Steehouder, M.F. & De Jong, M.D.T. (2007). Evaluation of User Support. Factors that affect User Satisfaction with Helpdesks and Helplines. IEEE Transactions on Professional Communication, 50(3), 219-213.