Prof.dr. J.M.C. Schraagen

Bijzonder Hoogleraar

Cubicus-gebouw, kamer C334

Fax: 053 489 4241
Tel: 053 489 3604
Email: J.M.C.Schraagen[at]gw.utwente.nl

Ik ben vanaf 1 september 2008 door TNO aangesteld als bijzonder hoogleraar aan de UT voor een periode van vijf jaar. Ik zal één dag per week (vrijdag) aanwezig zijn.

Onderzoek

Mijn onderzoek aan de UT zal zich richten op ‘Vertrouwen in gezamenlijke informatiebestanden’ (zoals bijvoorbeeld Wikipedia). Het voorgenomen onderzoek is gebaseerd op bevindingen dat vertrouwen in systemen gebaseerd is op de vooraf bestaande neiging tot vertrouwen bij individuen en op het optreden van systeemfouten. Recente experimenten hebben laten zien dat mensen die een grotere neiging tot vertrouwen hadden maar geconfronteerd werden met een slecht-functionerend systeem, uiteindelijk het systeem het minst vertrouwden. Deze experimenten waren echter gebaseerd op gesloten, volledig geautomatiseerde systemen. Wij gaan doen naar vertrouwen in open informatiebestanden zoals Wikipedia. Het onderzoek richt zich op de vraag in hoeverre ervaring met dergelijke bestanden en individuele verschillen in geneigdheid tot vertrouwen het daadwerkelijke vertrouwen in gezamenlijke informatiebestanden beïnvloeden. Vertrouwen in informatiebestanden kan gebaseerd zijn op automatische algoritmes dan wel op heuristieken gebaseerd op ervaring. Het onderzoek zal eveneens het niveau van vertrouwen bepalen dat mensen hebben in algoritmes dan wel heuristieken.

Onderwijs

Onderzoeksmethoden C&M (293411)

Menselijk Falen (Human Error) (293409)

Curriculum Vitae

1978-1979: University of Winnipeg, Canada

1979-1982: Studie Filosofie, Rijksuniversiteit Groningen (kandidaatsexamen, cum laude)

1984-1985 University of Manchester, Manchester, UK (stage over ontwikkeling van het working memory bij kinderen)

1980-1985: Studie Psychologische Functieleer, Rijksuniversiteit Groningen

1985-1986: Carnegie-Mellon University, Pittsburgh, PA, USA (computational modelling, cognitive processes underlying intelligence tests)

1986-heden: TNO Human Factors, Soesterberg (momenteel in de functie van Senior Research Scientist bij de afdeling Human in Command)

1994: Promotie aan de Universiteit van Amsterdam. Titel proefschrift: The generality and specificity of expertise. Promotor: Prof. dr. J. Elshout.

2000-2001: gastmedewerker aan het Naval Air Warfare Center Training Systems Division, Orlando, FL, USA

2005-2007: kennismanager bij de Directie Kennis van TNO Defensie en Veiligheid

Onderzoeksinteresses

Geheugen, problem solving, expertise, taakanalyse, kenniselicitatie, teamfunctioneren, besluitvormingsprocessen, vertrouwen in automatisering, adaptieve automatisering, resilience engineering, naturalistic decision making, macrocognition.

Inaugurele rede

·	Schraagen, J.M.C. (2009). Macht en onmacht der gewoonte. Universiteit Twente, Enschede.

Peer-reviewed publicaties

·	Schraagen, Jan Maarten (2012). To publish or not to publish: a systems analysis of longitudinal trends in publishing strategies of a human factors research organization. Theoretical Issues in Ergonomics Science; http://dx.doi.org/10.1080/1463922X.2012.656334.

·	Van der Kleij, R., Molenaar, D., & Schraagen, J.M.C. (2011). Making teams more resilient: Effects of shared transformational leadership training on resilience. Proceedings of the Human Factors and Ergonomics Society 55^th Annual Meeting (pp. 2158-2162). Las Vegas, NV, September 19-23, 2011.

·	Schraagen, Jan Maarten & Van de Ven, J.G.M. (2011). Human factors of ICT for crisis management. Cognition, Technology & Work; 13, 175-187.DOI 10.1007/s10111-011-0175-6.

·	Schraagen, Jan Maarten (2011). Dealing with unforeseen complexity in the OR: the role of heedful interrelating in medical teams. Theoretical Issues in Ergonomics Science, 12:3, 256-272.

·	Schraagen, J.M.C., Schouten, T, Smit, M., Haas, F., Van der Beek, D., Van de Ven, J., & Barach, P. (2011). A prospective study of paediatric cardiac surgical microsystems: assessing the relationships between non-routine events, teamwork and patient outcomes. BMJ Quality & Safety; 20, 599-603.

·	Lucassen, T. and Schraagen, J.M. (2011) Evalutating WikiTrust: A trust support tool for Wikipedia, First Monday, 16(5).

·	Lucassen, T. and Schraagen, J.M. (in press). Factual Accuracy and Trust in Information: The Role of Expertise. Journal of the American Society of Information Science and Technology.

·	Lucassen, T., Noordzij, M.L., and Schraagen, J.M. (in press). Reference Blindness: The Influence of References on Trust in Wikipedia. In Web Science '11, 3rd International Conference on Web Science, June 14-17, 2011, Koblenz, Germany.

Lucassen, T. and Schraagen, J. M. 2010. Trust in wikipedia: how users trust information from an unknown source. In Proceedings of the 4th Workshop on information Credibility (Raleigh, North Carolina, USA, April 27 - 27, 2010). WICOW '10. ACM, New York, NY, 19-26. DOI= http://doi.acm.org/10.1145/1772938.1772944

·	Schraagen, J.M.C. (2009). Macht en onmacht er gewoonte. Tijdschrift voor Ergonomie, 34(5), 24-30.

·	Klei, van der, R. , Schraagen, J.M.C., Werkhoven, P & Dreu de, C.K.W. (2009). How Conversations Change Over Time in Face-To-Face and Video-Mediated Communication. Small Group Research, 40, 355-381.

·	Schraagen, J.M.C., & Ven, J.G.M. van de (2008). Improving decision making in crisis response through critical thinking support. Journal of Cognitive Engineering and Decision Making, 2(4), 311-327.

·	Kleij, R. van der, Paashuis, R., & Schraagen, J.M.C. (2005). On the passage of time: Temporal differences in video-mediated and face-to-face interaction. International Journal of Human–Computer Studies, 62, 521-542. (IF 1.35)

·	Schraagen, J.M.C. & Dongen, C.J.G. van (2005). Designing a license plate for memorability. Ergonomics, 48, 796-806. (IF 0.93)

·	Kleij, R. van der, Paashuis, R.M., Langefeld, J.J., & Schraagen, J.M.C. (2004). Effects of long-term use of video-communication technologies on the conversational process [Special Issue]. International Journal of Cognition, Technology, & Work, 6, 57–59.

·	Werkhoven, P.J., Schraagen, J.M., & Punte, P.A.J. (2001). Seeing is believing: communication performance under isotropic teleconferencing conditions. Displays, 22, 137–149. (IF 0.95)

·	Rasker, P.C., Post, W.M., & Schraagen, J.M.C. (2000). The effects of two types of intra team feedback on developing a shared mental model in Command & Control teams. Ergonomics, 43, 1167-1189. (IF 0.93)

·	Schaafstal, A., Schraagen, J.M., & Berlo, M. van (2000). Cognitive task analysis and innovation of training: The case of structured troubleshooting. Human Factors, 42, 75-86. (IF 0.78)

·	Schraagen, J.M.C. & Schaafstal, A.M. (1999). Book review. J.A. Canon-Bowers and E. Salas (Eds.), Making decisions under stress: implications for individual and team training. Acta Psychologica, vol.103, 337-341. (IF 1.77)

·	Schaafstal, A.M. & Schraagen, J.M.C. (1996). Training of troubleshooting: A structured approach. Journal A, 37, 15-20.

·	Schraagen, J.M.C. & Schaafstal, A.M. (1996). Training of systematic diagnosis: A case study in electronics troubleshooting. Le Travail Humain, 59, 5-21. (IF 0.12)

·	Schraagen, J.M.C. (1993). How experts solve a novel problem in experimental design. Cognitive Science 17, 285‑309. (IF 2.38)

·	Hitch, G.J., Halliday, S., Schaafstal, A.M., & Schraagen, J.M.C. (1988). Visual working memory in young children. Memory & Cognition, 16(2), 120-132. (IF 1.57)

(Bijdragen aan) boeken en Proceedings

·	Schraagen, J.M.C., Hoffman, Robert, R., Moon, Brian, M., (2009). Using a Knowledge Elicitation Method to Specify the Business Model of a human Factors Organization. Proceedings of the Human Factors and Ergonomics Society, 53^rd Annual Meeting, 309-313.

·	Schraagen, J.M.C., Van de Ven, J., Barach, P., & Smit, M. (2009). Teams and cardiac surgery. In B.L.W. Wong and N.A. Stanton (Eds.), Proceedings of the 9^th bi-annual international conference on Naturalistic Decision Making (pp. 152-159), 23-26 June 2009, London, UK.

Schraagen, J.M.C. (2009). Designing training for professionals based on subject-matter experts and cognitive task analysis. In Ericsson, K. A. (Ed.). Development of professional expertise: Toward measurement of expert performance and design of optimal learning environments (pp. 157-179). New York: Cambridge University Press.

·	Schraagen, J.M.C., Militello, L., Ormerod, T, & Lipshitz, R. (Eds.). (2008). Naturalistic decision making and macrocognition. Aldershot: Ashgate.

·	Schraagen, J.M.C. (2009). Designing training for professionals based on subject-matter experts and cognitive task analysis. In Ericsson, K. A. (Ed.). The development of professional performance: Approaches to objective measurement and designed learning environments (pp. 157-179).

·	Schraagen, J.M.C. (2006). Task analysis. In K.A. Ericsson, N. Charness, P. Feltovich, & R. Hoffman (Eds.). The Cambridge handbook of expertise and expert performance (pp. 185-201). New York: Cambridge University Press.

·	Schraagen, J.M.C. (2005). Human-System Task Integration. Proceedings of the 11th International Conference on Human-Computer Interaction, Las Vegas, USA, 22-27 July 2005.

Schraagen, J.M.C, Eikelboom, A.R., Van Dongen, C.J.G., & Te Brake, G.M. (2005). Experimental evaluation of a Critical Thinking Tool to support decision making in crisis situations. Proceedings of the Second International ISCRAM Conference (Eds. B. Carle and B. Van de Walle), Brussels, Belgium, April 2005.

·	Kleij, R. van der & Schraagen, J.M. (2005). Enabling team decision making. In E. Salas, C. Bowers, & F. Jentsch (Eds.), Creating High Tech Teams. Washington, DC: American Psychological Association.

·	Schraagen, J.M., & Rasker, P.C. (2003). Team design. In E. Hollnagel (Ed.), Handbook of Cognitive Task Design (pp. 753–786). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Schraagen, J.M., & Leijenhorst, H. (2001). Searching for evidence: Knowledge and search strategies used by forensic scientists. In E. Salas & G. Klein (Eds.), Linking expertise and naturalistic decision making (pp. 263–274). Mahwah, NJ: Lawrence Erlbaum Associates

·	Schraagen, J.M., Chipman, S.F., & Shalin, V.L. (Eds.). (2000). Cognitive task analysis. Mahwah, NJ: Lawrence Erlbaum Associates.

·	Chipman, S.F., Schraagen, J.M., & Shalin, V.L. (2000). Introduction to cognitive task analysis. In J.M. Schraagen, S.F. Chipman, & V.L. Shalin (Eds.), Cognitive task analysis (pp. 3-23). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Schaafstal, A.M. & Schraagen, J.M. (2000). Training of troubleshooting: A structured, task analytical approach. In J.M. Schraagen, S.F. Chipman, & V.L. Shalin (Eds.), Cognitive task analysis (pp. 57-70). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Schraagen, J.M., Chipman, S.F., & Shute, V.J. (2000). State-of-the-art review of cognitive task analysis techniques. In J.M. Schraagen, S.F. Chipman, & V.L. Shalin (Eds.), Cognitive task analysis (pp. 467-487). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Berlo, M.P.W. van & Schraagen, J.M.C. (2000). A generic assessment tool for evaluating C2 exercises Proceedings Interservice/Industry Training, Simulation and Education Conference, Orlando, FL: November 27-30, 2000

·	Schraagen, J.M.C. (1997). Obtaining requirements for a Naval Damage Control Decision-Support System. In C. Zsambok and G. Klein (Eds.), Naturalistic Decision Making (pp. 227-232). New Jersey: Lawrence Erlbaum.

·	Wulder, J.H., Van Hattem, M., Schraagen, J.M.C., & Bloot, F.L.A. (1996). Simulator time and its sea time equivalence (phase I and II). In M.S. Chislett (Ed.), Proceedings of the International Conference MARSIM '96 (pp. 109-124). Rotterdam: A.A. Balkema.

·	Schaafstal, A.M., & Schraagen, J.M.C. (1994). The acquisition of troubleshooting skill: implications for tools for learning. Human‑machine communication for educational systems design, Eds. M.D Brouwer‑Janse, T.L. Harrington, Berlin : Springer Verlag, 1994: pp. 107‑118.

·	Schaafstal, A.M., & Schraagen, J.M.C. (1993). Training of systematic diagnosis: a case study on electronic troubleshooting. Proceedings of AI‑ED 93, World Conference on Artificial Intelligence in Education, Edinburgh, Scotland, 23‑27 August 1993, pp. 529‑533.

·	Schraagen, J.M.C. (1993). What information do river pilots use? Proceedings MARSIM '93, vol.2, pp. 509‑517.

·	Schraagen, J.M.C. (1993). Information presentation in in‑car navigation systems. Driving future vehicles, (Eds.) A.M. Parkes, S. Franzen, London: Taylor & Francis, 1993, pp. 171‑185.

·	Schraagen, J.M.C. (1993). The generality and specificity of expertise. Dissertation, University of Amsterdam. IZF‑TNO, 1993, 167 p. Soesterberg, The Netherlands: TNO Institute for Perception.

·	Verwey, W.B., Alm, H., Groeger, J.A., Janssen, W.H., Kuiken, M.J., Schraagen, J.M.C., Schuman, J., Winsum, W. van, & Wontorra, H. (1993). GIDS functions. Generic Intelligent Driver Support: Ed. by J.A. Michon, London: Taylor & Francis, 1993, pp. 113‑146.

·	Schraagen, J.M.C. (1989). Requirements for a damage control decision‑support system: implications from expert‑novice differences. Proceedings of the 2nd European Meeting on Cognitive Science Approaches to Process Control, October 24‑27, Siena 1989: 315‑322.