Prof.dr. J.M.C. Schraagen

Part-time professor in Applied Cognitive Psychology

Cubicus-building, room C334

Fax: +31 53 489 4241
Phone:+31 53 489 3604
Email: J.M.C.Schraagen[at]gw.utwente.nl

As of September 1, 2008, I hold a special professorship, established by TNO for a period of 5 years. I will be working for one day a week (usually the Fridays) at the UT.

Research interests

In due course, a research project will start on Information trust in collaborative repositories. This research is based on earlier findings that trust in machines is based on a propensity to trust and automation characteristics. Recent experiments indicate that people who had a higher propensity to trust but who were paired with an ill-functioning machine suffered the largest negative effects on perceptions of machine characteristics and on posttask trust. These experiments are based on closed and fully-automated systems. We will be carrying out further research on trust, but focused on open information repositories such as Wikipedia. The research focuses on the question whether experience with such repositories and individual differences in dispositional trust have an effect on trust in collaborative repositories.

Curriculum Vitae

Jan Maarten Schraagen is senior research psychologist at TNO Defence, Security and Safety, Business Unit Human Factors, and (as of 1 September 2008) part-time Professor in Applied Cognitive Psychology at the University of Twente. His research interests include task analysis, team decision making, and adaptive human-computer collaboration. He has served as Principal Investigator on projects funded by the Dutch Ministry of Defence, recently as program manager for the Navy program “Human-System Task Integration” (2004-2005), and for the US Office of Naval Research. Dr. Schraagen has served as chairman for NATO Research Study Group 27 on Cognitive Task Analysis (1996-1998). He was first editor of Cognitive Task Analysis (2000, Lawrence Erlbaum Associates) and Naturalistic Decision Making and Macrocognition (2008, Ashgate). He has organized the 7^th International Conference on Naturalistic Decision Making (2005) in Amsterdam, having been part of the NDM community since 1994. Dr. Schraagen holds a BA in Philosophy and Psychology from the University of Groningen, an MA in Psychology from the University of Groningen, and a PhD in Cognitive Psychology from the University of Amsterdam, The Netherlands. He has spent several years studying at the University of Winnipeg, Canada (1978-1979), Manchester University in the UK (with Dr. Graham Hitch; 1984-1985), and Carnegie-Mellon University, Pittsburgh, PA (with Dr. Marcel Just; 1985-1986). In 2000-2001, he was a visiting exchange scientist at the Naval Air Warfare Center Training Systems Division, Orlando, FL. Dr. Schraagen has worked at TNO since 1986.

Inaugural lecture

·	Schraagen, J.M.C. (2009). Macht en onmacht der gewoonte. Universiteit Twente, Enschede, The Netherlands.

Selected peer-reviewed publications

·	Schraagen, Jan Maarten (2012). To publish or not to publish: a systems analysis of longitudinal trends in publishing strategies of a human factors research organization. Theoretical Issues in Ergonomics Science; http://dx.doi.org/10.1080/1463922X.2012.656334.

·	Van der Kleij, R., Molenaar, D., & Schraagen, J.M.C. (2011). Making teams more resilient: Effects of shared transformational leadership training on resilience. Proceedings of the Human Factors and Ergonomics Society 55^th Annual Meeting (pp. 2158-2162). Las Vegas, NV, September 19-23, 2011.

·	Schraagen, Jan Maarten & Van de Ven, J.G.M. (2011). Human factors of ICT for crisis management. Cognition, Technology & Work; 13, 175-187.DOI 10.1007/s10111-011-0175-6.

·	Schraagen, Jan Maarten (2011). Dealing with unforeseen complexity in the OR: the role of heedful interrelating in medical teams. Theoretical Issues in Ergonomics Science, 12:3, 256-272.

·	Schraagen, J.M.C., Schouten, T, Smit, M., Haas, F., Van der Beek, D., Van de Ven, J., & Barach, P. (2011). A prospective study of paediatric cardiac surgical microsystems: assessing the relationships between non-routine events, teamwork and patient outcomes. BMJ Quality & Safety; 20, 599-603.

·	Lucassen, T. and Schraagen, J.M. (2011) Evalutating WikiTrust: A trust support tool for Wikipedia, First Monday, 16(5).

·	Lucassen, T. and Schraagen, J.M. (in press). Factual Accuracy and Trust in Information: The Role of Expertise. Journal of the American Society of Information Science and Technology.

·	Lucassen, T., Noordzij, M.L., and Schraagen, J.M. (in press). Reference Blindness: The Influence of References on Trust in Wikipedia. In Web Science '11, 3rd International Conference on Web Science, June 14-17, 2011, Koblenz, Germany.

Lucassen, T. and Schraagen, J. M. 2010. Trust in wikipedia: how users trust information from an unknown source. In Proceedings of the 4th Workshop on information Credibility (Raleigh, North Carolina, USA, April 27 - 27, 2010). WICOW '10. ACM, New York, NY, 19-26. DOI= http://doi.acm.org/10.1145/1772938.1772944

·	Schraagen, J.M.C. (2009). Macht en onmacht er gewoonte. Tijdschrift voor Ergonomie, 34(5), 24-30.

·	Klei, van der, R. , Schraagen, J.M.C., Werkhoven, P & Dreu de, C.K.W. (2009). How Conversations Change Over Time in Face-To-Face and Video-Mediated Communication. Small Group Research, 40, 355-381.

·	Schraagen, J.M.C., & Ven, J.G.M. van de (2008). Improving decision making in crisis response through critical thinking support. Journal of Cognitive Engineering and Decision Making, 2(4), 311-327.

·	Kleij, R. van der, Paashuis, R., & Schraagen, J.M.C. (2005). On the passage of time: Temporal differences in video-mediated and face-to-face interaction. International Journal of Human–Computer Studies, 62, 521-542. (IF 1.35)

·	Schraagen, J.M.C. & Dongen, C.J.G. van (2005). Designing a license plate for memorability. Ergonomics, 48, 796-806. (IF 0.93)

·	Kleij, R. van der, Paashuis, R.M., Langefeld, J.J., & Schraagen, J.M.C. (2004). Effects of long-term use of video-communication technologies on the conversational process [Special Issue]. International Journal of Cognition, Technology, & Work, 6, 57–59.

·	Werkhoven, P.J., Schraagen, J.M., & Punte, P.A.J. (2001). Seeing is believing: communication performance under isotropic teleconferencing conditions. Displays, 22, 137–149. (IF 0.95)

·	Rasker, P.C., Post, W.M., & Schraagen, J.M.C. (2000). The effects of two types of intra team feedback on developing a shared mental model in Command & Control teams. Ergonomics, 43, 1167-1189. (IF 0.93)

·	Schaafstal, A., Schraagen, J.M., & Berlo, M. van (2000). Cognitive task analysis and innovation of training: The case of structured troubleshooting. Human Factors, 42, 75-86. (IF 0.78)

·	Schraagen, J.M.C. & Schaafstal, A.M. (1999). Book review. J.A. Canon-Bowers and E. Salas (Eds.), Making decisions under stress: implications for individual and team training. Acta Psychologica, vol.103, 337-341. (IF 1.77)

Proceedings, books

·	Schraagen, J.M.C., Hoffman, Robert, R., Moon, Brian, M., (2009). Using a Knowledge Elicitation Method to Specify the Business Model of a human Factors Organization. Proceedings of the Human Factors and Ergonomics Society, 53^rd Annual Meeting, 309-313.

·	Schraagen, J.M.C., Van de Ven, J., Barach, P., & Smit, M. (2009). Teams and cardiac surgery. In B.L.W. Wong and N.A. Stanton (Eds.), Proceedings of the 9^th bi-annual international conference on Naturalistic Decision Making (pp. 152-159), 23-26 June 2009, London, UK.

Schraagen, J.M.C. (2009). Designing training for professionals based on subject-matter experts and cognitive task analysis. In Ericsson, K. A. (Ed.). Development of professional expertise: Toward measurement of expert performance and design of optimal learning environments (pp. 157-179). New York: Cambridge University Press.

·	Schraagen, J.M.C., Militello, L., Ormerod, T, & Lipshitz, R. (Eds.). (2008). Naturalistic decision making and macrocognition. Aldershot: Ashgate.

·	Schraagen, J.M.C. (2009). Designing training for professionals based on subject-matter experts and cognitive task analysis. In Ericsson, K. A. (Ed.). The development of professional performance: Approaches to objective measurement and designed learning environments (pp. 157-179).

·	Schraagen, J.M.C. (2006). Task analysis. In K.A. Ericsson, N. Charness, P. Feltovich, & R. Hoffman (Eds.). The Cambridge handbook of expertise and expert performance (pp. 185-201). New York: Cambridge University Press.

·	Kleij, R. van der & Schraagen, J.M. (2005). Enabling team decision making. In E. Salas, C. Bowers, & F. Jentsch (Eds.), Creating High Tech Teams. Washington, DC: American Psychological Association.

·	Schraagen, J.M., & Rasker, P.C. (2003). Team design. In E. Hollnagel (Ed.), Handbook of Cognitive Task Design (pp. 753–786). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Schraagen, J.M., & Leijenhorst, H. (2001). Searching for evidence: Knowledge and search strategies used by forensic scientists. In E. Salas & G. Klein (Eds.), Linking expertise and naturalistic decision making (pp. 263–274). Mahwah, NJ: Lawrence Erlbaum Associates

·	Schraagen, J.M., Chipman, S.F., & Shalin, V.L. (Eds.). (2000). Cognitive task analysis. Mahwah, NJ: Lawrence Erlbaum Associates.

·	Chipman, S.F., Schraagen, J.M., & Shalin, V.L. (2000). Introduction to cognitive task analysis. In J.M. Schraagen, S.F. Chipman, & V.L. Shalin (Eds.), Cognitive task analysis (pp. 3-23). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Schaafstal, A.M. & Schraagen, J.M. (2000). Training of troubleshooting: A structured, task analytical approach. In J.M. Schraagen, S.F. Chipman, & V.L. Shalin (Eds.), Cognitive task analysis (pp. 57-70). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Schraagen, J.M., Chipman, S.F., & Shute, V.J. (2000). State-of-the-art review of cognitive task analysis techniques. In J.M. Schraagen, S.F. Chipman, & V.L. Shalin (Eds.), Cognitive task analysis (pp. 467-487). Mahwah, NJ: Lawrence Erlbaum Associates.

·	Berlo, M.P.W. van & Schraagen, J.M.C. (2000). A generic assessment tool for evaluating C2 exercises Proceedings Interservice/Industry Training, Simulation and Education Conference, Orlando, FL: November 27-30, 2000