Privacy Statement

How the University of Twente looks after your personal data

The University of Twente is committed to protecting the privacy of its website visitors. This Privacy Statement explains how the collection and use of data at the University of Twente websites works. This statement does not apply to any other online or offline websites that mention the University of Twente but the content of which cannot be influenced directly by the University of Twente. If you access the University of Twente websites you agree with the collection and the use of data as described in this Privacy Statement.

Collecting your personal data

We will ask you for personal details if we need these or your permission to contact you to perform a service to you, provide access to a University of Twente event or to send you the information you asked for, such as information about a University of Twente degree programmes, courses and training, registration for an information session, event or competition, requesting newsletters by email, becoming a member of the alumni platform or downloading University of Twente content. The following personal data can be collected: your name, the name of your previous education, the name of your company or organisation, your email address, your telephone number, your home address, details about your previous education, information about your company and details about educational programmes and preferred locations.

Certain data may be collected about your visit to these websites, such as the name of the internet provider and the IP address (Internet Protocol) that you use for accessing the internet, the date and access time of your visit to these websites, the pages of the websites that you visit and the internet address of the referring websites from which you are directly connected to our websites. This data is used to improve our websites, to analyse trends and to manage the websites.

We offer you the opportunity to communicate with the editors of the University of Twente via the feedback form which is available in the footer of the University of Twente websites so you can share your experiences, feedback, criticism and suggestions with the editors. In as far as the University of Twente websites allow for this, the University of Twente recommends that you are careful in entering your real email address or other personal data in, for example, the weblogs or the public forum of the alumni application in order to prevent that your email address or other personal data are collected by others and used for any wrong or harmful purposes.

The Use of Personal Data

The personal details that are collected by these websites are used to manage the websites, to provide you with information and to perform services to you or carry out transactions which you asked for.

To support these applications, the University of Twente may use personal data to offer you more effective degree programme information, to improve the websites or to simplify the use of the websites because you do not then need to repeatedly key in the same data or adjust the websites to your preferences or interests. The information collected by the websites may be combined with data that have been collected for other University of Twente services allowing us to make your interaction with University of Twente as consistent and focused as possible.

Data obtained from your visits to these websites may be combined with anonymous demographic data for research purposes. This information can also be used to offer more relevant content. In certain exclusive parts of the websites, on the condition that you agree to this, data obtained during your visits to these websites can be combined with your personal data allowing us to offer you content that is focused and personalised. If you do not give permission for this, such content will not be offered to you and your personal details will not be combined with data obtained during other visits to these websites.

If you register for a newsletter or give permission to receive promotional email, the websites may keep a record of the links you click on using customized links or similar technologies. We can match this data with your personal data to send you more focused and personalized email communication to suit your needs and interests. Each form of email communication can be cancelled by you whenever you no longer require this service.

From time to time the University of Twente hires other companies/third parties to provide limited services on behalf of University of Twente such as website management, sending and delivering information and answering questions. We only supply these companies with the personal data they need to perform those particular services. They are bound to confidentiality and they are not allowed to use these data for any other purposes.

The University of Twente can supply third parties with your personal data only in specific cases when the law requires the University of Twente to do so, or when the University of Twente acts in good faith and believes that this is necessary to: (a) comply with legal ordinances or legal proceedings related to the University of Twente or the websites, (b) protect the rights and property of the University of Twente and the related websites, (c) be able to react in urgent circumstances with respect to the protection of personal security of  University of Twente students, members of staff, intermediaries and other persons.

Personal details that have been collected on these websites can be stored and processed in the Netherlands or in any other country both within and outside the European Union. By visiting these websites, you agree with the data transfer outside your country of origin and/or outside the European Union.

Managing your Personal Data

Unless otherwise stated in this Statement, personal details provided by you on these websites are not shared with anyone outside the University of Twente or with separate organisations and departments of the University of Twente without your permission. As the following section describes, you can access your personal details and you can choose your communication preferences.

If the necessity arises, the University of Twente is allowed to send you email messages informing you about technical services or security issues with respect to the websites, or asking you to confirm that you have indeed requested information or a contact moment. For some services that are offered by these websites, contacting the visitor is an essential aspect of the service. Because these messages form an essential part of the service(s) that you have requested yourself, you cannot ask us not to contact you in that particular case.

Access to your Personal Data

You can look at and change your personal details and communication preferences that you have given us on these websites by logging on with your email address and password to the My University section. You will always be asked for your email address and password before you can access your personal details.

The Security of your Personal Data

The University of Twente is committed to protecting the security of all your personal details. In order to ensure that unauthorized persons do not have access to your details and can not use this information unlawfully, these websites make use of various security technologies and procedures. For example, the personal information provided by you is saved on servers with limited access. These servers are kept in high-security buildings. Moreover, private and confidential information is protected when it is sent via the internet by encryption, such as the SSL-protocol (Secure Socket Layer).

Cookies

Cookies are used on these websites to guarantee the integrity of the registration or log on procedure and to make the websites more personal. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to perform an application or to place viruses on your computer. Cookies are unique for each user and can only be read by a server in the domain that has sent the cookie to you.

The most important purpose of cookies is to save time and effort. For example, if you adjust a web page to your personal preferences or if you are navigating on a website, the chosen options and preferences are remembered for future use thanks to cookies. This makes supplying relevant data easier, it makes navigating faster, and so on. When you visit these websites again the previously recorded information can be collected by the cookies allowing you to simply use the options of the websites again the way you have selected them.

Web beacons, also called clear gif technology or action tags, assist in the delivery of the cookie onto our websites. This technology is a tool used for generating statistics about the use of the websites, for example how many visitors have clicked on important elements (such as links or images) on a web page, blog or newsletter on one of the websites. You can choose whether or not you accept cookies. Most browsers automatically accept cookies, but you are usually able to change the settings of the browser in such a way that cookies are not accepted if that is desired. If you decide not to accept cookies, you may not be able to make full use of all the interactive options of these websites or other University of Twente websites that you visit.

Web Beacons

The University of Twente web pages may contain electronic images that are called web beacons (als referred to as  'single-pixel gifs'). These enable us to count the number of visitors that have accessed University of Twente websites and to deliver co-branded messages in cooperation with  other companies. The University of Twente may include web beacons in their promotional email or in newsletters in order to determine whether these messages have been opened and acted upon. The University of Twente prohibits web beacons to be used to collect or access your personal information.

Enforcement of this Privacy Statement
Should you have any questions about this statement, then please contact the University of Twente web editors at
onlinemedia@utwente.nl.

Changes in this Privacy Statement

This Privacy Statement may be updated or changed from time to time. If that is the case the date on which this document was last modified is also changed. If important issues in this Privacy Statement are changed, we will notify you of these changes either by placing a clear message on each homepage of our websites or by sending you an email message. We recommend that you regularly reread this Privacy Statement  allowing you to keep up-to-date with the way in which we protect your personal information. By continuing to use this service you agree to this Privacy Statement and any future updates.

Contact Details

The University of Twente values your comments with respect to this Privacy Statement. If you are of the opinion that this Privacy Statement is not adhered to by the University of Twente please inform the University of Twente web editors about this at onlinemedia@utwente.nl.